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TERMS OF SERVICE

Revision date: 26-10-2013

All services provided by GOZEN Host LLC ("GOZEN Host LLC") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless GOZEN Host LLC from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to GOZEN Host LLC' servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:
  1. pirated software.
  2. hacker programs or archives.
  3. Warez sites.

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, GOZEN Host LLC WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

TRAFFIC USAGE

All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $1.00 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.

IRC

We currently do not allow IRC or IRC bots to be operated on our servers.

SERVER ABUSE

Any attempt to undermine or cause harm to a server or customer of GOZEN Host LLC is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

REFUSAL OF SERVICE

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of GOZEN Host LLC must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

BILLING

By the Account Activation Date of each month, GOZEN Host LLC shall either:

(1) debit the client's credit card or PayPal account (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to GOZEN Host LLC by no later than the specified payment due date. GOZEN Host LLC shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Q: What if I can't pay my invoice by the due date? Will my account be suspended?
A: All invoices have a grace period of 5 days after the due date before suspension occurs.
If you require more than 5 days after the due date to pay your invoice, please submit a ticket to our Billing Department mentioning the date you will be able to pay.
Payment extension requests are reviewed on a case-by-case basis by our Billing Department Manager and are not guaranteed.
Please note that our system is designed to automatically charge your credit card on file starting on the due date; our grace period or an extension does not stop this automated process.

SERVICE FEES

Certain services carry a setup fee charged by GOZEN Host LLC to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to GOZEN Host LLC and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money Back Guarantee Revision date: 19-07-2014

MONEY BACK GUARANTEE & REFUND POLICY

We offer a 90 day Money back guarantee.
Refunds: If client has retained the services for one year and has pre-paid GOZEN Host LLC for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term and no longer than after 90 days, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

The following are exceptions to the refund policy:

  • Domain Names
  • Dedicated Servers
  • SSL Certificates
  • Software Licenses including cPanel, WHMCS, ClientExec, LiteSpeed, etc.
  • Funds deposited into your account
  • Gateway Fees
Freebies Refund Policy

In the case that a customer requests a refund, prices of the freebies that they have claimed will be deducted from their refund. (Prices are listed in this clause) Freebies include: WHMCS Licenses (Valued at $15.95/month), ClientExec Licenses (Valued at $15.95/month), Dedicated IP Addresses and SSL Certificates. If the price of your claimed freebies exceeds the price of your plan, your refund is automatically void.

ACCOUNT DEACTIVATION'S

Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Any account that's overdue on payment for over 60days will be deleted from our servers and backups.
CANCELLATION REFUNDS

We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

REFUSAL OF SERVICE

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

LIMITATION OF LIABILITY

GOZEN Host LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from GOZEN Host LLC ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, GOZEN Host LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of GOZEN Host LLC ' servers. All damages shall be limited to the immediate termination of service.

VIOLATIONS

Violations of these Acceptable Use Policies should be referred to hostmaster[at]gozenhost.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

DISCLAIMER

GOZEN Host LLC cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by GOZEN Host LLC are resold. Thus, certain equipment, routing, software and programming used by GOZEN Host LLC are not directly owned or written by GOZEN Host LLC. Moreover, GOZEN Host LLC holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as GOZEN Host LLC sees fit.

ACCOUNT ACTIVATION

By activating your account with GOZEN Host LLC, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

SERVER UPTIME GUARANTEE

GOZEN Host LLC guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

GOZEN Host LLC reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Privacy Revision date: 26-10-2013

GOZEN Host LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.

INFORMATION AUTOMATICALLY LOGGED

We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.

ORDER FORMS

Our site uses an order form for customers to request services. (128 bit encryption). We collect sensitive information which is used only for our purpose, not third party receives any type of information from us.

Contact information from the order forms is used to get in touch with the customer when necessary.

Billing information that is collected is used to bill the user for services.

Unique identifiers are collected from Web site visitors to verify the user's identity.

Demographic and profile data is also collected at our site.

We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

SECURITY

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.

THIRD PARTIES

Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.

CONTACTING THE WEB SITE

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: hostmaster[at]gozenhost.com

Acceptable Use Policy Revision date: 26-10-2013

As a provider of web site hosting and other Internet-related services, GOZEN Host LLC offers its customer (also known as "Subscribers") and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. GOZEN Host LLC respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, GOZEN Host LLC reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, GOZEN Host LLC has developed an Acceptable Use Policy ("AUP"), which supplements and explains certain terms of each customer's respective service agreement, and is intended as a guide to the customer's rights and obligations when using GOZEN Host LLC' services. This AUP will be revised from time to time.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgement and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that GOZEN Host LLC cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgement in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because GOZEN Host LLC cannot monitor or censor the Internet, and will not attempt to do so, GOZEN Host LLC cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.

When subscribers disseminate information from the Internet, they must keep in mind that GOZEN Host LLC does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation and other harmful speech. Also, because the information created is carried over GOZEN Host LLC' network and may reach a large number of people, including both subscribers and non-subscribers of GOZEN Host LLC, subscribers' postings to the Internet may affect other subscribers and may affect GOZEN Host LLC' goodwill, business, reputation or operations. For these reasons, subscribers violate GOZEN Host LLC policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:

SPAMMING:

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward GOZEN Host LLC, but also because it can overload GOZEN Host LLC' network and disrupt service to GOZEN Host LLC' subscribers. Also, maintaining an open SMTP relay is prohibited.
When a complaint is received, GOZEN Host LLC will investigate and shutdown the account that is SPAMing.
A $250 charge for violating this policy will be charged to the person initiating the SPAM.
Furthermore GOZEN Host LLC reserves the right to prosecute for this violation.
A $1.00 charge will be assessed PER EMAIL sent should GOZEN Host LLC choose to pursue and prosecute.

AUDIO/VIDEO STREAMING:

Audio/Video Streaming is not hosting friendly. As such, GOZEN Host LLC does not allow any streaming of audio or video content. Offending accounts will be suspended without noticed or terminated.

ADULT-ORIENTED CONTENT:

GOZEN Host LLC does not allow adult content and will suspend/terminate any offending account.

LARGE FILE POLICY:

GOZEN Host LLC is not for file hosting and distribution - as such, customers may not host any files larger than 50MB in size that are observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail hostmaster[at]gozenhost.com.

OBSCENE SPEECH OR MATERIALS:

Using GOZEN Host LLC' network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. GOZEN Host LLC is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.

Defamatory or Abusive Language: Using GOZEN Host LLC' network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.

FORGING OF HEADERS:

Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).

Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:

Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.

FACILITATION A VIOLATION OF THIS AUP:

Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.

EXPORT CONTROL VIOLATIONS:

Exporting encryption software over the Internet or otherwise, to points outside the United States.

USENET GROUPS:

GOZEN Host LLC reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.

OTHER ILLEGAL ACTIVITIES:

Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.

OTHER ACTIVITIES:

Engaging in activities, whether lawful or unlawful, that GOZEN Host LLC determines to be harmful to its subscribers, operations, reputation, goodwill or customer relations.

As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. GOZEN Host LLC will not, as an ordinary practice, monitor the communications of its subscribers to ensure that the comply with GOZEN Host LLC' policy or applicable law. However, when GOZEN Host LLC becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by GOZEN Host LLC.

GOZEN Host LLC is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching GOZEN Host LLC' facilities from those subscribers may have originated from a customer of the subscriber or from another third party. GOZEN Host LLC does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. GOZEN Host LLC reserves the right to directly take action against a customer of its subscribers. Also, GOZEN Host LLC may take action against the GOZEN Host LLC' subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, GOZEN Host LLC anticipates that subscribers who offer Internet services will cooperate with GOZEN Host LLC in any corrective or preventive action that GOZEN Host LLC deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of GOZEN Host LLC policy.

GOZEN Host LLC will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. GOZEN Host LLC may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, GOZEN Host LLC may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. GOZEN Host LLC assumes not obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, GOZEN Host LLC may disclose subscriber information or information transmitted over its network where necessary to protect GOZEN Host LLC and others from harm, or where such disclosure is necessary to the proper operation of the system. However, GOZEN Host LLC will never sell information to other services or outside companies.

GOZEN Host LLC expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber's failure to comply with those laws will violate GOZEN Host LLC policy. Finally, GOZEN Host LLC wishes to emphasize that, in signing the Service Agreement, subscribers indemnify GOZEN Host LLC for any violation of the Service Agreement, law or GOZEN Host LLC policy resulting in loss to GOZEN Host LLC or the bringing of any claim against GOZEN Host LLC by any third party. This means that, if GOZEN Host LLC is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will be responsible for payment of any damages awarded against GOZEN Host LLC, plus costs and reasonable attorney's fees.

We hope this AUP is helpful in clarifying the obligations of Internet users, including GOZEN Host LLC and its subscribers, as responsible members of the Internet. Any complaints about a subscriber's violation of this AUP should be sent to hostmaster[at]gozenhost.com.

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